Darwin Airport Help Centre and Arrivals Mobile

Darwin Airport™ How do you help travellers arrive on time?

In partnership with the Australian web agency Captovate, we were asked to design a new web experience for Darwin Airport. The goal of this project was to help travelers find crucial information as easily as possible so they would be better prepared for their journey.

As the majority of users were on mobile devices, designing for smaller screens became the priority. Months of research and analysis took place, including a significant amount of time spent at the airport to understand what passengers want, need, and expect from the airport's site.

This on-the-ground research helped us really understand which aspects of the experience caused flyers the most stress. It became evident that one of the most problematic aspects was the journey to and from the airport itself. Visitors had trouble finding directions and knowing which car parks to use. Therefore, this became a key part of our solution.

Another issue was that passengers often sought information from the airline instead of Darwin Airport. Better signposting was clearly needed to prevent this from recurring.

Darwin, NT, Australia / 2015

The on-screen counterpart to Airport wayfinding

Wayfinding Amsterdam Airport - Van Beem & Van Haagen

Taking inspiration from world-leading airport wayfinding

Working with a client who understood the value of planning and developing a strategy was incredibly rewarding. To spend such an intensive period researching airport wayfinding design might have been a lot of fun for us, but it also led to tangible results for the airport.

Fast, intuitive navigation on the go

Help centre module

To help passengers feel better informed and connected we packed the website with clever wayfinding tools such as this help centre module. The expandable widget provides links to popular topics, as well as a quick search feature and frequently asked questions.

Quick link sub topics

After extensive research, we decided to champion scrolling over breaking up content on different pages. Subtopics have been split into sections with anchors, but the nav bar remains static at the top of the page to ensure users are able to find what they want, when they want.

What impressed me most about Todd, is how he treats UX as a constant focus that is core to every phase of the project.
Ramon Vincent – Digital Strategist at Captovate™

An extensive suite of UI components

We wanted to make sure all potential content types were covered. So we created a collection of components that content managers could choose from when presenting new information.

Oversized airline link modules designed to direct users to the correct company.