Ultimate.ai is an intelligent learning technology designed to integrate with contact centre CRMs.
The intelligent system learns from historical chat and email communication data to provide automated responses to customers and response suggestions to customer support agents.
Already used by some of the world's largest companies including Posti, Finnair and SAP, ultimate.ai had already proven its ability to revolutionise the customer service industry. However, at a point where they were growing their sales team to expand further into the enterprise market, they realised their website was holding them back.
Over the course of 4 years, the work we did played a part in their growth from a team of 10 to a team of 140 people, with customers all over the world.